I had reason to contact customer service before my purchase. My e-mail was replied to the next working day (my e-mail sent over weekend). The response and help received was second to none and truly felt like I received that personal touch.
Am delighted with my items. Thank you so much to all the team.
This process was easier than I thought, very happy.
Great communication from start to finish and the bears are beautiful
Excellent service. Good Communication. Amazing products. Would highly recommend.
My second time ordering. Would highly recommend.
Brilliant service , brilliant product.
Over bank holiday weekend responded promptly after and informed response might be delayed
The website experience was easy to use from start to finish - so many lovely options to turn your special memories into a forever keepsake. There was an error with recieving a confirmation email due to a glitch. I also didn't receive a dispatch email or any correspondence but other than those couple of glitches I was still able to make contact and receive answers to any questions promptly. Hopefully the issue on the website will be resolved.
Absolutely love my teddy bear. Really pleased with the quality and appearance. Happy with the whole experience.
Absolutely love the stocking I ordered, easy to order
LoveKeepCreate, thank you for my wonderful memory items. I ordered the Grandma keepsake cushion, jumper memory bear, 3 x robins and later added 6 x keepsake hearts and I couldn't be happier with them. The ordering via the website was simple with comprehensive step by step instructions on what to do when the order was placed. I chose collection from my home address to be delivered to LoveKeepCreate HQ when placing the order and honestly it was so simple, just package up the clothing you want made into the keepsakes and the next day it was collected. Within the time frame I was contacted due to potential issues with the suitability of the clothing for some items however after a comprehensive phone conversation we were able to work out alternatives/a solution to the issue and I even added 6 heart keepsakes to the order, which was simply added to the order, invoice raised and payment sorted all within a matter of minutes. After the conversation my items were soon in production and out for delivery back to myself. I got notification of my order being sent to me and notification from royal mail of the date and time that I was to expect my parcel. In all honesty I was excited to see the items, actually making the vision become reality. Each item was individually placed in its own canvas bag within the plastic delivery bag, which I thought was a nice touch, and taking them out of each bag was a delight. The items were wonderful, beautifully hand made, lovingly put together, all to a very high standard. Credit where credits due, please pass my thanks on to the staff who created my order. I've showed friends and family my memory items and everyone has been very impressed and someone even commented that they were the best they had ever seen.
Absolutely love it. Was a surprise for my dad and although an emotional one he loved it. Thank you again.
The service was easy and straightforward to use. The information provided was very useful.
Really pleased with the result of our memory bears, considering the clothes we sent lovekeepcreate they couldn’t have come back in a better condition. The bears are of top quality and obviously made with real care. The site was so easy to use and place our order. I sent a few inquisitive emails to them after placing it and they responded very quickly, very reassuring. 10/10 from me ⭐️⭐️⭐️⭐️⭐️
So I asked these lovely ladies to make two blankets as I had made two seperate orders. I put both numbers in the package with Mum's clothes. They followed my instructions / requests to a tee and got them both out to me at the same time. The blankets are beautiful, I cried when I opened them. It feels like her and I am so incredibly grateful to have them. Thank you ladies! What wonderful women ❤️
Amazing from start to finish. We all love our memory bears and hearts. We will always treasure them in memory of a dad, grandad and great grandad.
Easy to order and add additional comments. It would be good to have an update perhaps midway through the process on when the product is likely to be finished and likely to be on its way - tend to get a text from Royal Mail with little notice and it’s then a scramble to rearrange delivery or arrange to be home
Very helpful through the whole process and would definitely use it again to make another bear
Fabulous service.
When I received my bear, I had a tear in my eye. It's absolutely beautiful. It is made out of my late husband's polo shirts that he loved. The craftsmanship is amazing. I chose LKC as I had two beautiful cushions made out of my late mum's dressing gown 6 years ago and knew that the bear would be beautiful too. Thank you so much LKC X
I have had memory bears and baby grow blankets made for my son and daughter and I am thrilled with the results. They are so well made and the process was as straightforward as the website described. The fabrics and patterns have been carefully considered and placed on each item beautifully. I would highly recommend to anyone looking to make keepsakes of their treasured items. Thank you so much!
Fantastic service will use again, went above and beyond to make sure all I asked for was done
What a great website. Easy to navigate with lots of options clearly laid out.
Customer service is exceptional. I asked quite a lot of questions and each one was answered professionally! I was kept informed about the progress of my order. Emails were responded to promptly and adequately.
Website was easy to navigate, communication was prompt and friendly. And product arrived on time as promised. Only feedback I would give is, considering it’s such a beautiful product. Would be good if it was presented in nice packaging/gift box to reflect the high quality of the product.
You are such an incredibly talented team. The football shirt blanket is fabulous and my son is very happy with it. Thank you xx
