Heartfelt Message
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Description

Our lovely handmade hearts have a special pocket containing a little re-recordable sound device.  This means that once you receive your heart you can record your own message and pop it back inside, so that whenever the heart is pressed it plays the message.  They can be removed and re-recorded as much as you like and are kept in a little velcro pocket inside the heart.  

We can either make the hearts from our own fabric or from clothing/fabric you send in to us.  The hearts have a ribbon attached in the middle, so that they can be hung up.  They measure approximately 16cm by 16cm and come in a drawstring cotton bag, the cotton bag in the image is a sample; bags do not come with a logo on them.  If we're using our own fabric then they are made using 100% cotton similar to that in the product photo.

If you are sending in your own fabric please follow the instructions on the confirmation email you receive.  Once we receive the clothing it will take about 3 weeks to complete the order and send it back to you.  Hearts made from our own fabric they will usually be dispatched within one week, as they are embroidered and made to order.  IMPORTANT: if you want a heart made using our own fabric then you need to message us to say this.  If you need it urgently please also message us to see if it is feasible.  

The hearts can be machine washed and dried, but obviously the sound device must be removed before doing so.  Pattern is by LoveKeepCreate Ltd.

Code:

We get a lot of questions about the clothing which can be used. This should answer all your questions!

Types of Clothing: We use baby grows as a guide for numbers of items (below) but you can send us pretty much any clothing.  We can work with all kinds of materials - if they are delicate/knitted then sometimes we back them with another fabric for stability. We struggle to work with very chunky knits and we can’t use plastic rainwear or swimwear. On the whole we can do most things, however the wider the variety of fabrics the less ‘uniform’ the finished item will look.

Number of Items: As a guide to what to send in we ask the for equivalent number of babygrows.  This assumes babygrows that are approximately 0-6months. If they are tiny babygrows, vest, tops, trousers etc then they would count as half a babygrow. Equally, if the items are much bigger babygrows, or dresses with quite a bit of fabric to them etc, then you may be able to send less. Generally we would say it is better to send slightly too much than too little. 

Notes: Please do tell us in a note with the clothes which are the favourites, especially if you are sending more than we’ve asked for, so that we can make sure they appear prominently on the finished item. Please do tell us if you want a bit of everything using.  If you don’t, and we don’t need it all, then we will make a decision about what to use and will send back any uncut items. Similarly, it is really important to let us know if you are sending in certain items which are particular favourites, or if you want bits of detailing etc using in a particular way. We will always do our best to adhere to these requests, although it may not always be possible.  

Quality: Obviously the most worn items of clothing are often the favourites and we love these. However, please be aware that the more stretched/worn/washed something is, the more delicate the finished item will be as stitches are more likely to pull into little tiny holes on seams. Also, more won/stretchy fabric tends to look more stretched – obviously! This doesn’t mean it is over-stuffed, it is just a consequence of the fabric. We think it still looks lovely, but you just need to be aware that it may look more different to the pictures on the product pages. There are lots of customer photos on our Facebook page so please do look there for more real life examples. We strongly encourage customers to look at the customer photos  so that you can get a good idea of the variety in appearance of the products. 

Offcuts: We do keep remnants of fabric for a short amount of time after dispatching your order, so if you aren’t happy, or want something back, you need to tell us quickly. Once your order is dispatched then we usually recycle remaining fabric within a few weeks.

How do I send them in? Once you have placed your order you will receive a confirmation email with postage instructions. Please follow the instructions! It is really important to make sure the order reference and a senders address is on the outside of the parcel.

Delivery Policy

Mainland UK Delivery Rates

Delivery Option Dispatch Time Delivery Time Tracked Signed For Cost
Standard Keepsake Approx 8 weeks from receipt of clothes 24 Hours Yes Yes £7.50
Standard Non-Keepsake 1 - 2 Working Days 2 - 3 Working Days No No £3.50
3 Week Express (Keepsakes Only) Within 3 weeks from receipt of clothes 24 Hours Yes Yes £7.50
1 Week Express (Keepsakes Only) Within 1 week from receipt of clothes 24 Hours Yes Yes £7.50

European Delivery Rates

Delivery Option Dispatch Time Delivery Time Tracked Signed For Cost
Standard Keepsake Approx 8 weeks from receipt of clothes 2 Working Days Yes Yes £20
Standard Non-Keepsake 1 - 3 Working Days 2 - 3 Working Days No No £5
3 Week Express (Keepsakes Only) Within 3 weeks from receipt of clothes 24 Hours Yes Yes £20
1 Week Express (Keepsakes Only) Within 1 week from receipt of clothes 24 Hours Yes Yes £20

Non-Mainland UK and International Delivery

We are able to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands. Delivery surcharges for the relevant postcodes are calculated at the checkout. 

For more information, please view our full delivery policy here.

Returns Policy

We cannot accept personalised items back unless they are actually faulty. Please note that there is a wide variation in how the keepsakes come out, due to the very different natures of the fabrics we receive and the final item may well not look exactly like the pictures on our product pages. If you are not happy with your order for any reason please get in touch straight away to discuss it.

Non personalised items can be returned in their original condition and packaging within 14 days of delivery. We will then either replace the item or, if you prefer, offer a full refund of the goods less the original delivery charges. All return postage is the responsibility of the purchaser and we recommend that you obtain a proof of postage receipt from the Post Office.

Our return address is:

Unit 8 Burrington Business Park
Burrington Road
Plymouth
PL5 3LX